Shipping policy

Lead Time & Shipping

Standard lead times are approximately 3 weeks for production of parts and approximate 1 week shipping. Production lead times may vary over holiday periods or during peak production periods. If specific lead times are required, please specify these and we will do our best to support these requests. Please note additional certification requirements may require additional for testing and certification requirements.

Order Tracking

All parts being shipped will have a tracking number provided by the shipping carrier, to allow orders to be tracked while they are being shipped. 

Taxes & Duty

All prices exclude taxes and duties unless stated. Customers are responsible to arrange payment for any locally imposed taxes & duties when the goods are delivered. Generation Global will not be held responsible for delays in delivery of goods or shipping companies returning shipments due to the customer not being contactable or failing to pay taxes or duties.

Free Shipping

All orders purchased using the online shopping cart will be shipped free of charge if the order value is over $1,000.00 USD or equivalent value in other currencies. This includes shipping to all countries globally. This excludes custom products, not on the website or quotes provided by the company outside of the website which will be quoted with shipping as extra. The free shipping policy is designed solely to support online purchases using the shopping cart.